Purchase policy

CurrencyAll ticket prices for events that occur in the Cyprus are stated in Euro.Payment MethodsWe accept several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the Cyprus, SHOWTIME.com.cy.com accepts, Visa, MasterCard, and SHOWTIME gift cards for qualifying events. Who You Are Buying FromSHOWTIME.com.cy acts as the agent to those who provide events, such as venues, teams, artist representatives and fan clubs, promoters and leagues ("Event Providers"). When you purchase a ticket for an event that is located in the Cyprus, then SHOWTIME.com.cy will be handling the transaction and collecting payment for the Event Provider. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.Pricing and AvailabilityWe sell tickets on behalf of Event Providers, which means we do not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, phone centers, SHOWTIME.com.cy retail locations and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, we do not control this inventory or its availability. Check out our FAQs section for more information on ticket availability. Similarly, we facilitate 3rd party ticket resale transactions through Fan-to-Fan, but do not set the ticket prices or determine seating locations of those resale tickets. Please be aware that resale tickets are often posted for sale via Fan-to-Fan at prices that are higher than their original prices. SHOWTIME.com.cy may charge fulfillment, shipping, service or other fees for using our services. SHOWTIME.com.cy may change such fees at any time, including after you post your tickets.Order ConfirmationIf you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm via your SHOWTIME.com.cy account or SHOWTIME.com.cy customer service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.Service Fees and Order Processing FeesTickets purchased on our Site are typically subject to a per ticket service fee and a non-refundable per order processing fee. In many cases, delivery prices will also be owed. You may be able, in some instances, to purchase tickets directly from the venue box office without paying our service fee. For resale tickets, the buyer will pay fees that may be reflected during the purchase process or that may be included and deducted from the amount displayed as the resale price of the ticket.Number of Tickets or "Ticket Limits"When purchasing tickets on our Site, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This ticket limit is posted during the purchase process and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. We reserve the right to cancel any or all orders and tickets without notice to you if you exceed the posted limits. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information.Ticket TransferOnce a recipient accepts a ticket transfer, a new barcode is issued and the sender's tickets are invalid. If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry – all previous ticket barcodes will be invalidated.The sender can modify or cancel a ticket transfer before the recipient accepts the transfer - not after. Note: We may cancel transferred tickets if they were obtained fraudulently or otherwise in violation of our policies. If an event is canceled or rescheduled, only the original purchaser will be eligible for a refund.Recipients can choose only Print-at-Home or Credit Card Entry delivery (if the event offers it). All merchandise, VIP package elements, fan club memberships, and ticket insurance originally purchased or included with the ticket are not transferable. Ticket insurance will not apply to transferred tickets.Opening Acts / Festival ActsOpening acts or guests may sometimes tour with headlining performers. We are not always made aware of opening acts or the length of their performances. Opening acts, as well as festival performers, are subject to change or cancellation at any time without notice. No refund will be owed if an opening act or festival performer is changed or canceled.Canceled and Rescheduled EventsOccasionally, concerts are canceled or postponed. Should this occur, we will attempt to contact you to inform you of refund or exchange procedures for that concert. For exact instructions on any canceled or postponed concert, please check the concert information online or contact us.If an event is canceled, and you purchased your ticket through SHOWTIME.com.cy.com, our phone center, or Fan-to-Fan, we will automatically issue you a refund to the credit card, debit card or gift card that you used to purchase that ticket. If a ticket was purchased through a SHOWTIME.com.cy retail location, then you may only be able to receive the refund by presenting the ticket yourself to the SHOWTIME.com.cy retail location where it was purchased.If the event was moved or rescheduled, the Event Provider may set refund limitations. Please contact us for more information or to request a refund if you cannot attend the rescheduled event. Please make sure to include/provide your account number so we can expedite your refund if applicable.If you purchased a ticket and then chose to sell it via Fan-to-Fan, the following will occur for canceled events or, if the buyer requests, for moved or rescheduled/postponed (different date or material change in time), or circumstances in which the Event Provider authorizes refunds:If your ticket has sold and you've been paid, you'll get an automatic refund for your original purchase and your card will be charged to refund the fan who bought your ticket.Refunds and ExchangesBefore purchasing tickets, carefully review your event and seat selection. Policies set forth by Event Providers generally prohibit us from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets. However, most tickets bought online for participating venues and teams are fully refundable for 3 calendar days (72 hours) after you purchase them, up to one week before the show. In addition, all tickets for events for participating venues and teams are fully refundable for 3 calendar days (72 hours) after purchase when you buy new tickets from us of equal or higher price, up until one week before the event. You may do one exchange per person, per event. Tickets purchased at retail locations must be returned or exchanged at the same location; retail location cannot exchange tickets bought online or by phone. Exceptions to both 3-day refund policies include VIP, Platinum and other premium tickets, tickets purchased through an auction or resale, tickets purchased with additional related items and/or bundled products, and tickets for participating teams' away games. In addition, we may occasionally offer tickets at a discount after the original onsale date and will not refund the difference between the original price and the sale price. Please note that the 3-day refund policy will not apply where we determine, in our sole discretion, that the tickets were purchased for a commercial purpose or in any other way in violation of our Terms of Use. There are no refunds, returns or exchanges for digital downloads or hotel/festival packages.You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact us to seek a refund or exchange from us when we are prohibited from providing one by its clients, and you will not dispute or otherwise seek a "chargeback" from the company whose credit card you used to purchase tickets from the Site. Should you do so, your tickets may be canceled, and we may, in its sole discretion, refuse to honor pending and future ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using the Site.If we issue you a refund for a ticket due to a canceled or postponed event, we will issue a refund of the ticket's face value paid (or, for a discounted ticket, then instead the discounted ticket price paid) and all service fees. If a ticket was purchased through Fan-to-Fan, the event was canceled and/or a refund is issued, we will issue a refund of the ticket price you paid through Fan-to-Fan and the service fee (if any) you paid. No service fees refunded for certain Major League Baseball purchases. In no event will delivery charges or any other amounts be refunded. For ticket insurance refunds, please contact the insurance provider. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. We will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.